Page 56 - Total Quality Excellence

THE PDSA (PLAN-DO-STUDY-

ACT) TECHNIQUE FOR

QUALITY IMPROVEMENT

What Each Step in the PDSA Technique Means

and How Each Step Manifests
& Business Excellence

To explain in plain words, the first step in the PDSA cycle is the
planning phase where the needed process improvements are finalized
in line with the overall goals and objectives for which the process

improvement or Quality Improvement is needed.

Usually, this step is the phase when organizations recognize the need
for Quality Improvement and determine the parameters or the
measurements that are required to achieve the objectives.

The next step is the Doing phase where the planned improvements are
Management put in place, and the process for the manufacture of the product or the

service is modified and enhanced according to the desired goals.

For instance, if the purpose of the Quality Improvement initiative is to
decrease the number of defects as measured by percentages to less

Quality than 3%, the planning phase determines this measure as well as
formulates the needed improvements to the process to ensure that
defects are kept within the range.

otal The Do step is the phase when the manufacturing process is enhanced
by actualizing the process improvements that are needed to keep the
defects within the range. This step is the meat of the PDSA cycle
T wherein it is the phase where the actual work to enhance quality is

done. This is followed by the Study step wherein the results from the
QI are measured to determine whether the process improvement

yielded the necessary results.

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