Page 50 - Total Quality Excellence

SIMILARITIES AND DIFFERENCES IN

IMPLEMENTATION OF QUALITY

FRAMEWORKS IN MANUFACTURING
AND SERVICE SECTOR

& Business Excellence
Leadership Practices

The leadership and management practices that have been
found to have contributed to the successful implementation

of the quality frameworks would be analyzed in this section.
As the case study pertaining to the Dow Chemical
implementation of Six Sigma framework shows, there needs

to be sustained focus on the goals and objectives that have
been set for the Six Sigma implementation.

The analysis of the Case Study of Dow Chemical shows how
the leadership implemented a “Staircase of Change
Management Leadership” model that has the ten attributes progressing

from each step starting with the enunciation of “vision” and

culminating in the success step of the staircase that
represents the pinnacle of achievement for Dow.

Quality

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