Page 36 - Total Quality Excellence
P. 36
ROLE OF MANAGERS IN
TOTAL QUALITY
MANAGEMENT
Total Quality management works on a very simple principle:
– The responsibility of delivering quality products and services to
& Business Excellence
customers lies on the shoulders of every single individual who
is even remotely associated with the organization.
– It is not only the management but also employees irrespective
of their designation, suppliers, clients, customers who need to
come up with improvement ideas to make foolproof systems
and processes to deliver quality products which meet and
exceed the expectations of end- users.
Management
Quality
otal
T
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