Page 32 - Total Quality Excellence
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ROLE OF MANAGERS IN
TOTAL QUALITY
MANAGEMENT
You need to be convinced first why quality is such an important
& Business Excellence
parameter in every business. If you yourself are not convinced, it would
be very difficult for you to convince other departments for implementing
TQM.
Know who your customers are?
Understand your target market carefully.
Go out, meet customers and find out as to what all they expect
from your brand.
Management As a manager; you need to work closely with the senior
Customer feedbacks play an important role in formulating
strategies for total quality management.
management, human resource professionals to develop
Quality foolproof implementation strategies. Remember, a manager has
to act as a bridge between the senior management and the
entire workforce.
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