Page 53 - final process book print.hoda

Chapter Five: Prototyping

Steps in this Process User Flow

In this section, my initial focus was on revisiting the user journey, drawing insights
from interviews conducted with patients. By scrutinizing these interviews, I pinpoint- Start Receive an email from the Decision Send email and request an
appointment
SETU Sports Injury Clinic
to attend
ed common weaknesses and challenges experienced by patients, which I then ana-
lyzed through the lens of user flow. The ultimate aim was to construct a user journey
RESEARCH PROJECT
map, visualizing the various touch points and interactions throughout the treatment
process.

Referring to a student Attending the clinic and
Examination by two students
Through this process, I aimed to identify key junctures where users encountered the (treatment provider) waiting to find and confirm an
appointment
lowest levels of interaction. These critical insights served as the foundation for
devising targeted solutions within the prototype design, with the overarching goal of
enhancing user engagement and satisfaction.

Following the user journey analysis, I proceeded to establish a roadmap for devel- Getting information about the Attending the exercise room Book next appointment at the
problem from the professor of and getting training in doing
clinic reception
oping the prototype by crafting the information architecture and site map. This foun- the students therapeutic exercises
dation step laid the groundwork for the subsequent wireframe design phase, where
I meticulously structured each page to optimize user workflow and navigation.
Utilizing Figma software, I ensured that users could seamlessly access sub-catego-
ries by tapping through successive stages of the interface.
Forgetting some exercises Doing therapeutic exercises Leaving clinic

Subsequently, I conducted three rounds of user testing to refine the prototype, inter-
actively enhancing its usability and functionality. While I initially developed mid-fidel-
ity prototypes based on these insights, time constraints necessitated the collection of
final feedback through only two additional user tests. Despite this limitation, I Doing the exercises remem- Waiting to attend the next
Not having an
ber and abandoning the session
endeavoured to incorporate all identified defects into the high-fidelity design, culmi- option to make forgotten exercises
a decisions
nating in the presentation of the finalized prototype.(Next Chapter)

End

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