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Chapter Five: Prototyping
User Journey
RESEARCH PROJECT
Upon analyzing the user flow and journey, it became apparent that within the current This lack of access to crucial information and support outside of clinic hours can
clinic system, patients lack options when confronted with challenges during their have detrimental effects on treatment outcomes, as missed exercises may hinder
visits. Their only recourse is to repeatedly seek clarification from treatment providers, progress and prolong recovery time. Ultimately, this cycle of uncertainty and missed
leading to frustration and confusion. This reliance on provider guidance extends opportunities for engagement can lead to patient frustration and even abandonment
beyond clinic walls, as patients often struggle to recall exercises once they return of treatment.
home. Consequently, they may only perform exercises they remember, neglecting
others.
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