Page 101 - Ranger Manual 2017_Neat

Policy
After any critical stress incident, operations supervisors are responsible for checking in with rangers
in order to:
• Address the possible impact an incident may have on them emotionally or physically;
• Investigate potential ways to minimize negative effects; and
• Facilitate the effected employee’s ability to utilize the support systems available, such as
occupational health, employee assistance, staff counseling, and peer support workers.

The ranger services supervisor and operations supervisors have a network of staff from the City’s
EAP they can call on to conduct critical stress incident debriefings for the department and its
rangers following large-scale incidents that affect the larger staff. In addition, operations
supervisors will be aware of and introduce rangers to the EAP system, which allows rangers to pick
a counselor for up to five free sessions to discuss incidents they find stressful.

Because individuals experience critical stress incidents in different ways and vary in their reaction
to each event, what may be traumatic for one person may not be for another. Thus, it is not possible
to make rigid recommendations for all situations and all rangers. This chapter serves only as a
guideline to CSI exposures and should accompany the City of Boulder’s EAP professionals’
recommendations.

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