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AGENCY STRUCTURE
INFORMATION TECHNOLOGY
This Division provides technical Web Development & Support
services to the agency, its The Web Development and
customers, and business partners. Support Section provides
development and support
Application Development & for web applications. These
Support applications extend the secure
The Application Development identity credentials process to
and Support Section performs the Internet, provide secure
computer program development application interfaces, and meet
for the state’s IBM mainframe internal or external business
and acts as the internal service needs.
desk for all internal DDS IT issues.
Until the launch of DRIVES, the Information Security &
IBM mainframe system provided Administration
the core programs used in the The Information Security &
issuance and maintenance of Administration Section includes
secure identity credentials. the Information Security Office,
network support, 3rd party
Business Planning & Analysis application support, and ID/
The Business Planning and Access administration. WEBSITE VISITS
Analysis Section provides
Program Management,
Business Analysis and testing
for DDS’ functions requiring IT 18,142,763
engagement. 52% 48%
SESSIONS IN 2021 IN WHICH
USERS WERE ACTIVELY ENGAGING Returning New
WITH THE SITE Users Users
FY2021 18,142,763 SESSIONS
03:11 AVG. DURATION
FY2020 12,084,003 SESSIONS
03:41 AVG. DURATION
FY 2021 ANNUAL REPORT 23
