Page 5 - Revised DDS_FYAnnualReport2021 Board Corrections

FROM THE COMMISSIONER

Dear Friends,

Welcome to the Fiscal 2021 (FY21) Annual Report for the Department
of Driver Services (DDS). It was another year living through COVID-19
that will be written about and taught in school. I am proud of the
way the DDS team handled the ever-changing pandemic. Our team
didn’t let it deter our progress — we have been the most innovative
in our agency’s history. We continued to safety serve 2.6 million
customers in person during this most difficult time in our history
while embracing technology and creating more ways for customers to
interact with us.

That is why we are calling this the technology issue! In FY21 we
launched our largest project ever—DRIVES—the Driver Record and
Integrated Vehicle Enterprise System. While COVID-19 could have
disrupted this monumental rollout, the team remained focused
and met all deadlines for this important issuance system upgrade.
We launched remote renewal options for our most vulnerable
customers—those age 64 and over.
“In FY21 we launched
In addition, we have already made progress on a number of
improvements for next fiscal year. DDS is working on a pilot our largest project
program with Apple Inc. to provide a mobile drivers license (mDL) ever—DRIVES—the Driver
for customers. A segment of commercial drivers may now renew or Record and Integrated
replace their license online, and a chatbot/virtual assistant will soon
be available to assist customers who don’t have time to hold for a Vehicle Enterprise
contact center agent. System. While COVID-19
could have disrupted this
I want to thank my DDS team members, our customers and business
partners for an outstanding year. Without you, many of these monumental rollout, the
achievements would not have been possible. team remained focused

I appreciate the assistance and encouragement from Governor Brian and met all deadlines for
Kemp and members of the Georgia General Assembly. The DDS Board this important issuance
of Directors always provide valuable guidance and support.
system upgrade.”

Sincerely,

Spencer R. Moore
Commissioner

FY 2021 ANNUAL REPORT 5