Page 7 - Revised DDS_FYAnnualReport2021 Board Corrections

ACHIEVEMENTS

DDS RESPONSE TO

COVID-19

DDS quickly implemented several executive
orders including providing 120-day extensions to
282,244 customers eligible to renew a license/
ID. In addition, 5,421 customers aged 64 and
older were also allowed the 120-day extension.
By August 2020, DDS had safely served over one It was a true DDS team effort
million customers since Governor Kemp declared
a state of emergency on March 14, 2020. DDS to respond by establishing
processed hundreds of thousands of remote an online appointment
transactions during this unprecedented time. system for in-person service,

Administrative offices were never closed but modifying all locations to
quickly set up a staggered telework schedule. promote social distancing,
It was a true DDS team effort to respond by
establishing an online appointment system for in- as well as implementing
person service, modifying all locations to promote new safety initiatives at
social distancing, as well as implementing new administrative headquarters.
safety initiatives at administrative headquarters.
The health and safety of our team members
and customers are of the utmost importance.
DDS follows all established guidelines as
recommended by the Centers for Disease
Control and Prevention (CDC) and the Georgia
Department of Public Health (DPH) regarding
the Coronavirus (COVID 19) Pandemic. DDS
encourages all customers to use our online
services or the DDS 2 GO mobile app during this
emergency period.

FY 2021 ANNUAL REPORT 7