Page 8 - Revised DDS_FYAnnualReport2021 Board Corrections

ACHIEVEMENTS

DDS initiated the following measures to help prevent/mitigate
the potential introduction and spread of COVID-19 at DDS facilities

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All in-person services were provided by an efficient “appointment mostly” system from July 30, 2020
to April 12, 2021 when it was deemed safe to resume allowing customers back into our centers.
This system helped reduce calls to the Contact Center and allowed our centers to more effectively
manage limited staff due to emergency absences; customer walk-ins were worked in as needed.

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All team members were DDS continues to recommend Social distancing is practiced by
provided Personal Protection that team members and team members and customers
Equipment (PPE) such as face customers wear masks in the are encouraged through
masks and gloves. centers. signage to remain 6 feet apart.

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Hand sanitizer is provided for Increased disinfecting and Protective glass barriers were
team members and customers. cleaning at each location includes installed at all service counters.
public facing computers, eye test
machines, and payment devices.

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Customer capacity limits in our Regular temperature checks for DDS hosted two vaccine
lobbies were enforced until team members and CDL road clinics at headquarters giving
such time as it was deemed safe test customers was enforced. team members the option of
to resume full capacity. conveniently obtaining a vaccine.

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Contactless road testing was created to protect both our team members and customers;
the road test is conducted on DDS property with the driver examiner providing instructions outside
of the vehicle. By August 1st, driver examiners returned to riding with the applicant in the vehicle
as was done pre-COVID-19.