Page 13 - Revised DDS_FYAnnualReport2021 Board Corrections
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FOR THE FUTURE
LOOKING AHEAD
Mobile Driver’s Licenses (mDL) Facility Improvements Chatbot/Virtual Assistant
DDS has joined with Apple Inc. to DDS will continue to improve the DDS looks to technology to
offer mobile driver licenses (mDL) physical environment for our team improve customer service. A
and ID cards to Georgians using members and customers. Projects project team is working with
the iPhone’s Apple Wallet. The targeted for FY2021 include: Microsoft to develop a way for
pilot program, is in conjunction Dalton: A joint project with contact center callers to be
with the Transportation Safety Whitfield County will replace served without waiting for an
Administration. an outdated facility including agent. The DDS contact center
(TSA), will allow customers to commercial vehicle testing. handles 600,000 calls annually.
use their mDL at select airports Groundbreaking was August The chatbot/virtual assistant has
similar to accessing a flight 2, 2021 with a grand opening the potential to help thousands
boarding pass stored on traveler’s scheduled for next Spring. of customers each month even
cellphones. Customers will have Douglasville: The GA Legislature during non-working hours.
the option to request a free mDL appropriated funding for a new
in addition to their hard/physical full service center in Douglas
card which customers should County to include commercial
continue to carry. As the pilot vehicle testing. This is a much
continues, plans include android needed addition to this growing
options as well. area of the State.
For more information about
the mobile driver’s license, a Jackson: DDS continues to move
short video from the American forward with replacing a licensing
Association of Motor Vehicle and CDL testing center that is
Administrators (AAMVA) titled operating temporarily out of the
“mDL – A Digital ID for the 21st Southern Crescent Technical
Century” can be viewed on College.
YouTube.
Hazelhurst: A brand new full DDS will continue to
Entry Level Driver Training service customer service center improve the physical
(ELDT)
will be added in Jeff Davis County. environment for our
DDS will implement new federal This center includes commercial
driver training requirements vehicle testing -- a much needed team members and
before commercial driver testing, service in this area. customers.
upgrade or addition of an Rome: A bond project that will
endorsement beginning Feb 7, replace the center in Rome with a
2022. new modern facility.
FY 2021 ANNUAL REPORT 13
