Page 22 - IMPRESSION Newsletter April19

PATIENT EXPERIENCE

Stories From the Heart

"Amazing staff members from start to I was very pleased with everyone
finish. They were very friendly, involved in the process of my
informative, and responsive to all procedure. Everyone was very

questions. Helped make the entire visit a comforting and efficient in dealing with
positive experience. " my comfort and needs . "

"The staff was exceptional. They made "Amazing team of professionals.

sure I was very comfortable and Positive attitudes all around. From
continually checked on me while I was housekeeping, techs, nurses to doctors
waiting. Over all a (to be honest) much all were excellent. Felt well cared for
more enjoyable experience than I and would recommend to anyone. "

" Very impressed with courtesy and "The people I interacted with, from the

professionalism of staff. They made sure time of my arrival to completion of the
that I was comfortable. Accurate results MRI, were very professional, helpful

were immediately available to my thoughtful and concerned about me, as
doctor" a person. "

" The lab staff was professional and friendly. The insertion of the IV line was virtually
painless and remained painless until and throughout my CT scan until taken out. I was taken
almost immediately for the scan as soon as I arrived for my appt. The CT staff was

professional and friendly. I feel very fortunate to have my care from Johns Hopkins
Bayview. I am a 5 year cancer survivor and credit JHB's care for getting me to this point. I
am truly grateful."

"The receptionist asked if everyone was ok and if we wanted water while we wait. I
thought that was very welcoming and comforting. I am not sure if that's the routine, but,

she was very nice. Kudos to her.

"The staff in the whole hospital is friendly, courteous and helpful. Everyone from security

to cleaning staff to the hospital staff is excellent"