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the Board Risk Management Committee (BRMC) serve as   complaints within the shortest possible time.
                channels for reporting compliance risk.
                                                               STRATEGIC ALLIANCE & PARTNERSHIPS
                aNtI-BrIBery aND COrruPtION IMPLeMeNtatION
                                                               As part of our contribution towards the enhancement of
                Access Bank continues to adopt a zero-tolerance approach   the  financial  industry’s  existing  framework  and  initiatives
                to bribery and corruption. The Bank conducts business af-  to  combat  financial  crimes  and  terrorist  financing,  the
                fairs in a manner that shuns the use of corrupt practices or   Conduct and Compliance Group continues to partner with
                acts of bribery to obtain unfair advantage in our dealings   DATAPRO Ltd and the Financial Institutions Training Cen-
                within the markets and the communities we operate.  tre (FITC) to organize training sessions on compliance risk
                                                               management where compliance issues such as emerging
                The Bank and all its subsidiaries have a Board approved   risk regulations and standards, new international and regu-
                policy which sets out the general rules and principles we   latory landscape are discussed.
                adhere to and continue to communicate to all employees,
                directors, business associates as well as relevant partners,   The Compliance Institute of Nigeria (CIN) which is a brain
                suppliers, vendors and other stakeholders the need to   child  of  the  Association  of  Chief  Compliance  Officers  of
                maintain high ethical and professional conduct while doing   Banks in Nigeria (ACCOBIN) is a network of experienced
                the Bank’s business.                           and certified Anti-Money Laundering (AML) and Anti-Ter-
                                                               rorist Financing (ATF) professionals working on ground in
                CONDUCT RISK IMPLEMENTATION                    Nigeria recently admitted over 120 Compliance and Internal
                                                               Audit staff of the Bank as Compliance Designates, Associ-
                Conduct Risk: Detriment caused to our customers, clients,   ates and Fellows of the Institute. Our own Chief Conduct
                counterparties, or the Bank and its employees through in-  and Compliance Officer, Mr. Pattison Boleigha is presently
                appropriate judgment in execution of business activities.   the pioneer president of the Institute. Access Bank was also
                We continue to review and improve how conduct risk is as-  honored by the Association of Chief Compliance Officers
                sessed and reported throughout our business. The Bank   of Banks in Nigeria (ACCOBIN) for the Bank’s pivotal role
                is committed to putting customers at the heart of the de-  during the pioneer stage of the Association.
                cisions, treating customers fairly and resolving customer





                  OPERATIONAL RISK MANAGEMENT






                Operational risk is the risk of loss resulting from inadequate   We seek to minimise exposure to operational risk, subject
                or failed internal processes, people, or systems, or from   to cost trade-offs. Operational risk exposures are managed
                external events. Our definition of operational risk excludes   through a consistent set of management processes that
                regulatory risks, strategic risks and potential losses related   drive risk identification, assessment, control and monitor-
                solely to judgments with regard to taking credit, market, in-  ing.
                terest rate, liquidity, or insurance risks.
                                                               The goal is to keep operational risk at appropriate levels
                It also includes the reputation and franchise risk associ-  relative to  the characteristics of our  businesses and  the
                ated with business practices or market conduct in which   markets in which we operate, our capital and liquidity, and
                the Bank is involved. Operational risk is inherent in Access   the competitive, economic and regulatory environment.
                Bank’s global business activities and, as with other risk   Notwithstanding these controls, Access Bank incurs oper-
                types, is managed through an overall framework designed   ational losses.
                to balance strong corporate oversight with well-defined in-
                dependent risk management.                     Our operational risk strategy seeks to minimise the impact
                                                               that operational risk can have on shareholders’ value. The
                This framework includes:                       Bank’s strategy is to:

                •      recognized ownership of the risk by the   •    Reduce the likelihood of occurrence of expected
                       businesses;                                     events and related cost by managing the risk
                •      oversight by independent risk management; and     factors and implementing loss prevention or
                •      independent review by Corporate Audit.         reduction techniques to reduce variation to



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