Page 89 - ACCESS BANK ANNUAL REPORTS_eBook

Workplace talent and culture • Unfair employment practices
• Not addressing employee grievances
• Uncompetitive remuneration

Corporate social responsibility • Lack of community development initiatives

Corporate Culture • Lack of appropriate culture to support the
achievement of business objective.
• Ineffective risk management practices.
• Unethical behaviors on the part of staff and
management.
• Lack of appropriate structure for employees
to voice their concerns

Risk Management and • Inadequate Risk Management and Control
Control Environment environment
• Continuous violations of existing policies and
Procedures

Financial Soundness and • Consistent poor financial performance
Business viability • Substantial losses from unsuccessful
Investment
Crisis Management • Inadequate response to a crisis or even a
minor incident

EVENTS DATA ANALYSIS POST REPUTATION EVENT REVIEWS

Events data analysis is conducted to assess the gap be- After a reputation event, the post-event review will be con-
tween performance of the Bank and the expectation of ducted by Internal Audit and Risk Management Division to
stakeholders. The nature of the gap and the reasons for the identify any lessons learnt, or problems and weaknesses
gap is analyzed for ensuing corrective action. Example of revealed, from the event. Such reviews will be useful for pro-
events data analyzed is furnished below: viding feedback and recommendations for enhancing the
Bank’s reputation risk management process, and should
• Evaluating types of marketing efforts and at least be conducted on any major event affecting Access
implications for Reputational Risk; Bank. The Board and senior management will be promptly
• Analysis of number of accounts opened informed of the results of any such review conducted so
vs. closed; that they can take appropriate actions to improve their ca-
• Calling effort analysis; pacity to manage reputational risk.
• Complaint log analysis; and
• Error resolution review.

APPROACH TO MANAGING REPUTATION RISK EVENTS

The Bank’s approach to managing reputation events, in-
cluding any relevant strategy and policies, is approved by
the Board or its delegated committee and subject to pe-
riodic review and update by senior management to ensure
that it remains appropriate over time. In addition, the ap-
proach is well documented and communicated to all rele-
vant personnel.

Access BAnk Plc 89
Annual Report & Accounts 2017