Page 2 - Grand Travel - Demo Prototype-RayD
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Grand Travel Demo
Objectives 6
Vertical 6
Contact Center 6
Messaging 6
Basic Demo 7
Logins and URLs 7
Demo Script 7
Action: Demo Preparation 7
Introduction 8
Action: Navigate to the Grand Travel French Autumn Web Page 8
Initiate Interaction 9
Action 10
Explain the Chat Interaction 12
Action: Show Information in MAX 12
Agent Going to Available to Take the Chat 13
Action: Put Agent in Available State 13
Show Screen Pop 14
Action: Respond to Customer 15
Action: Show Supervisor 16
Highlight Key Supervisor Capabilities 16
Action: Switch Supervisor to Teams View 16
Supervisor Team Activity 17
Action: Finish and End Chat Session 18
Ordering a Package 19
Action: Add French Autumn to Shopping Cart and Checkout 19
Update of Customer Account 23
Action: Dial in to VUI and Pay Balance 23
Agent Assistance on Call 24
Action: Highlight Key Agent Controls 25
Action: Display Supervisor Metrics and Monitoring 25
Action: Corporate Directory Synchronization 26
Author: Alain Mowad Page 2 of 73
