Page 4 - Grand Travel - Demo Prototype-RayD

Grand Travel Demo

Action: Add Text and Send the Reply 58
Explain Sending the Message 58
Action: Demonstrate a Web Chat 58
Explaining WebChat 59
Action: Begin Web Chat 59
WebChat Information Explanation 61
Action: Enter the Customer’s Information 62
Customer Identification 63
Action: Select the Icon 63
Identity Matching 64
Action: Show Supervisor 64
Supervisor Capabilities 66
Action: Reply to the Interaction as a Supervisor 67
Action: Demonstrate Surveys 68
Surveys 69
Action: Show Analytics 69
Explain Analytics 70
Action: Demonstrate Filtering 70

Filtering Analytics 71
Action: Select the Report 71
Category Reporting Example 71
Action: Select Threads by source Report 72
Example: Threads by source 72

Author: Alain Mowad Page 4 of 73