Page 3 - Grand Travel - Demo Prototype-RayD

Grand Travel Demo

Action: Pulse Notifications 28
Advanced Demo 32
UserHub (B32) 32
Engage Digital 33
Messaging 33

Engage Digital Demo 33
Action: Log into Engage 33
Action: Switch to Task Mode 34
Action: Log into Buffer.com 36
Action: Generate a Tweet 38
Action: Access Grand Travel Web Site 40
Action: Log into Twitter 41
Welcome to Engage 43
Action: Look for the Twitter Interaction as a Task 44
Review Incoming Interaction 45
Review the interaction window and toolbar 45
Highlight Toolbar Functionality 46
Highlight the Response Menu 46
Confirmed Reply 48

Highlight Context and Identity Information 48
Explain the Information View 49
Action: Select the option to view contact information. 50
Contact Information 51
Explain Intervention History 51
Action: Select the icon. 51
Explain the Message History 52
Action: Select the Icon 53
Review the Identities Information 53
Action: Select the icon 54
Explain Data Integrations 54
Action: Display the Knowledge Base Information 55
Explain Knowledge Base Suggestions 55
Action: Select the Need Help Suggested Response 56
Explain the Suggested Response 57
Action: Show the Supervisor Approval Option 57
Explain the Approval Option 57
Action: Show Agent Handling Options 57

Explain the Agent’s Handling Options 58

Author: Alain Mowad Page 3 of 73