Page 6 - Grand Travel - Demo Prototype-RayD
P. 6
Grand Travel Demo
Objectives
Provide scripting support for our key demo environments for Contact Center and Engage Digital.
Vertical
Item Value
Vertical Travel
Sub-vertical Travel agencies
Business Name Grand Travel
Demo Site: travel.ringcentraldemos.com
Contact Center
Because the new scripted demo is still in development, we will use the B2 environment for the
basic demo. For advance demo capabilities such as showing Studio, Workforce Management
and Quality Management, we will be using UserHub (B32). This will also be used to demo
Salesforce.
Messaging
RingCentral Contact Center provides a true omni-channel contact center experience with voice
for both the agent and the customer. Why this is important:
● Customer satisfaction and loyalty is increased as customers spend less effort
communicating with the companies they interact with because their journey is tracked
across multiple channels (i.e. companies know who they are and where they are in their
journey);
● Agents have a unified interface to deal with interactions across multiple channels, which
results in increased work satisfaction and improved agent efficiency which ultimately
translates to better customer service.
Author: Alain Mowad Page 6 of 73
