Page 5 - Materi Elvina RJ Front-Office-Kelas-XI
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Bab 7 Penanganan Kedatangan dan Keberangkatan Tamu .................................... 101
A. Mempersiapkan Kedatangan Tamu .............................................................................. 103
B. Peralatan dan Formulir Resepsionis .............................................................................. 109
C. Penanganan Kedatangan Tamu ....................................................................................... 113
D. Pendaftaran bagi Tamu Rombongan ........................................................................... 114
E. Pemrosesan Deposit Pembayaran ................................................................................. 116
F. Persiapan Penanganan Keberangkatan Tamu ............................................................ 117
Uji Kompetensi .......................................................................................................................... 120
Bab 8 Penanganan Barang Bawaan Tamu ................................................................ 125
A. Persiapan Penanganan Barang Bawaan Tamu .......................................................... 127
B. Penanganan Barang Bawaan Tamu Saat Kedatangan ............................................ 131
C. Penanganan Barang Bawaan Tamu Rombongan Saat Kedatangan .................. 135
D. Penanganan Barang Bawaan Tamu Saat Keberangkatan ...................................... 136
Uji Kompetensi ........................................................................................................................... 139
Bab 9 Pelayanan Bell Desk ......................................................................................... 143
A. Struktur Organisasi Uniformed Service ....................................................................... 145
B. Pengertian Bellboy ............................................................................................................... 149
C. Tugas Bellboy .......................................................................................................................... 150
D. Grooming Seorang Bellboy ............................................................................................... 151
E. Peralatan dan Formulir dalam Pelayanan Belldesk .................................................. 152
Uji Kompetensi .......................................................................................................................... 161
Daftar Pustaka ............................................................................................................. 165
Glosarium .................................................................................................................... 166
Biodata Penulis ........................................................................................................... 177
Daftar Isi v
