Page 18 - P4403.59-V58_Numark Pharmacy Magazine December PRINT

Numark Member Support team
and Numark Chat & Help Hub THIS HAS SAVED
MEMBERS

Our Member Support team have received and resolved APPROXIMATELY
6026 emails this year, with a response time of 13 minutes. 1.5 HOURS OF
Since launch, Numark Chat & Help Hub has provided a
simpler way for you to contact us and get answers to THEIR TIME!
questions through our live chat function and FAQ Help
Hub, reducing the need to pick up the phone and email
your queries, with 1445 chat conversations being resolved
at a response rate of just five minutes!

Patient Services team Information

The Patient Services team have developed over Services team
40 SOPs to guide members with running NHS
and private services, and the daily running of OUR INFORMATION SERVICES
their business. TEAM SAVED MEMBERS
In partnership with Pharmadoctor, hundreds OVER 3,750 HOURS
of PGDs have been purchased, with each PGD
offering significant value to support pharmacies IN TIME THIS YEAR, HELPING TO
in expanding their services. RESOLVE CLINICAL QUERIES
Working with training provider ECG, this QUICKLY OVER THE PHONE. THE
year they launched Premises PGDs; one TEAM HAVE ALSO DEVELOPED
comprehensive document that can cover an OVER 360 RESOURCES,
entire branch at a specific address, a fantastic VARYING FROM SAFETY
option for those that have multiple clinicians GUIDANCE, COMMON
working from a single site. Numark members
can save 10% on this offer! CONDITIONS GUIDES,
TARIFF TIPS, PRICE
MEMBERS HAVE ALSO GAINED CONCESSIONS, BUSINESS
ANNUALISED BENEFITS OF £161,659 PLANNERS AND SOPS, ALL
THROUGH NUMARK AFFINITY GROUP. AVAILABLE ON NUMARKNET.

Discount Partners NumarkAssist

We have launched 12 new Numark Discount IN PARTNERSHIP WITH EMIS
Partners suppliers this year, including an AND EXCLUSIVE TO NUMARK
additional two new insurance products to MEMBERS, NUMARK ASSIST
Numark Insurance, with members saving up to CONNECT IS A FLEXIBLE,
£597 a month when using the top 10 suppliers. FUNCTIONAL AND COST
EFFECTIVE PMR PACKAGE. AS
ST
This year, we have saved our OF 1 OCTOBER 2024, WE HAVE
members a whopping £1.4 million 1,405 NUMARK ASSIST
when using all the suppliers CONNECT USERS,
available through the proposition.
We have also renegotiated with 4 BENEFITTING FROM
existing Discount Partners suppliers £1,651,076 IN REBATES,
to get better deals for our members.
WHICH IS AN AVERAGE
£168 PER MEMBER
EACH MONTH!

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