Page 15 - P4403.59-V58_Numark Pharmacy Magazine December PRINT

Benefits to patients

Time-Saving Convenience
Patients no longer need to visit Their medication can be prepared in
the GP to collect prescriptions. advance, avoiding long waits and queues.

Benefits to your pharmacy

Efficient Workflow Less Pressure on Staff Enhanced Patient Services
With prescriptions arriving With prescriptions ready in Improved workflow allows staff to
electronically, you can plan and advance, you can reduce patient focus more on patient care and
process them ahead of patient wait times and relieve pressure other services.
visits, improving workflow. on your team.

Why EPS matters:

EPS isn’t just a technical improvement; it’s a strategic tool for
patient retention. By nominating patients to your pharmacy, their
prescriptions—whether regular or one-off—will automatically be sent
to you. The more patients you nominate, the more prescriptions you’ll
process, which can grow your item count and strengthen patient loyalty.

Offering EPS to your patients

The most successful pharmacies use friendly, straightforward conversations to
encourage patient nominations. Here are some examples of how to introduce the service:

CONVERSATION ONE CONVERSATION TWO CONVERSATION THREE

PHARMACY
STAFF PHARMACY
Would you like to STAFF
Would you like have your prescription
to have your sent here? Would you like
prescription to have your
sent here? PHARMACY prescription
STAFF
PATIENT sent here?
I already I don’t have a
bring it here. prescription. PATIENT

PATIENT No, I don’t usually
Perfect! We can come here.
set you up so
your GP can send That’s okay! We
your prescriptions can still set you up
electronically. It’ll so if you ever need That’s alright! Here’s
save you time and a prescription, it’ll our leaflet—if you
trips to the GP. automatically be sent change your mind,
here. It’s easy and free! we’d be happy to help.

ALWAYS ASK
Would you like to set up
any family members too?

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P4403.59-V58_Numark Pharmacy Magazine December 244.indd 15 11/11/2024 11:14:59