Page 12 - P4403.59-V58_Numark Pharmacy Magazine December PRINT

Wrap up the year with

confidence: Mastering

difficult customers

and time management

December is the month where chaos reigns in
pharmacy. Everyone’s stocking up, last-minute
prescriptions are piling up, and your customers
might be feeling the holiday stress a bit too
much. Sound familiar?

So, what’s the key to surviving this festive madness?
Training. That’s right! Now more than ever, ensuring your
team are sharp and ready to handle difficult customers
with grace—and managing their time effectively—is
crucial. We know the customer is always right (even when
they aren’t), but with the right training, your staff can
navigate those tricky moments without breaking a sweat.

Here at Numark, we understand the importance of
keeping your team equipped with up-to-date skills and
knowledge to deliver the best patient care. That’s why we
offer a wide range of resources to ensure your pharmacy
stays ahead of the game, even in the busiest months.

Why training matters

Think of it this way: if your team isn’t prepared to
tackle those inevitable customer challenges (you know,
the ones who insist their prescription was ready an
hour ago when it’s clearly still processing?), the entire
workflow can grind to a halt. And during the festive
season, that’s a risk no pharmacy can
afford. A well-trained team can not only
diffuse difficult situations but also keep
the whole day running smoothly.

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