Page 13 - P4403.59-V58_Numark Pharmacy Magazine December PRINT

December's focus

Managing difficult customers.

For this busy season, we suggest focusing on just one
essential training module: managing difficult customers.
It’s a skill every team member, no matter how experienced,
can always improve. After all, no one likes dealing with
complaints—but if your staff are well-prepared, they can
turn a negative experience into a positive one, ensuring
every customer leaves feeling valued and cared for.

Remember, your customers are the key to your success,
and handling their concerns effectively is essential to
keeping them coming back.

How we can help

Numark Training Platform: Packed with useful resources, our platform
makes it easy to find relevant topics to tackle with your team. This
December, log in and see what’s on offer—you’ll be surprised how
much ground you can cover, even during the busy period!
You can access this training through the training section on your
NumarkNet account! Make sure you’re getting your worth out of
your membership—it literally pays to be a Numark member. Visit
numarknet.com/member-benefits/training.

Plus, if time management or difficult conversations are areas your
team could use some extra support with, check out our dedicated
training modules available on NumarkNet.

Finish Strong

December is the perfect time to wrap up the year by honing in on essential skills,
like dealing with difficult customers. By doing so, you’ll not only improve customer
satisfaction but also make your team’s life easier during one of the most hectic
months of the year. After all, training isn’t just about ticking a box—it’s about
giving your staff the confidence and skills to handle whatever comes their way.
So, what are you waiting for? Dive into our resources, pick up that Training
Plan Template, and get your team prepped to tackle the festive rush like pros.
Because no matter how many years of training you've done, one thing will always
be true: the customer is always right... even when they’re not.

Stay calm, stay collected, and here’s to a smooth end to the year!

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