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               Task 12: Report Emergency and Crisis situation
                          OPERATING PROCEDURES                                  STANDARD(s)

                1.  In case of emergency situation as specified in the crisis and   Employees are able to respond to emergency situations in a
                   emergency codes report to Help Desk.         calm  and  controlled  manner  and  in  accordance  with  the
                                                                established  procedure  depending  on  the  type  of  crisis  and
                2.  Help desk immediately advice Crisis Management Head   emergency.
                   (8am-5pm) or Duty Manager (5pm onwards).

                3.  Help desk will informed GM for emergency situation.

                4.  Help  Desk  will  communicate  to  Crisis  Management
                   Head/Duty  Manager  in updating emergency situation until
                   it is resolved.

                 5.  All  must  be  calm  and  controlled  manner  during
                   emergency  situation, be  ready  on  your respective Crisis
                   Management Team

                6.  Please refer to Crisis Management Policy.



































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