Page 55 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

Task 22: Report defective hotel facilities / items
OPERATING PROCEDURES STANDARD(s)

1. Identify defect/ damage in the guestroom. JOR is forwarded to maintenance within one (1) hour after
1. Inform guest (if still in-house) regarding discovery.
damage/s and correspond charge/s in the room
if applicable. JOR is approved by immediate superior and Executive
2. Secure acknowledgement of guest on the Housekeeper.
charges.
3. Inform GSA (Front Desk) re damage and
charges for proper charging to the guest.

2. Fill out room status monitoring form.

3. Fill out JOR and forward to maintenance department.

4. Forward duplicate copy of the JOR to MC.

Task 23: Setting up guest room per established MQS
OPERATING PROCEDURES STANDARD(s)

1. Refer to the listed room assignments for cleaning. Room set-up is based on guest profile and rate indicated in the
RA’s productivity report form and approved MQS for:
1. Vacant Clean Status
2. MUR Status
3. TDS
4. Theme Set-up

2. Get the guest amenities and supplies from the par All the standard amenities in the room are available at the Room
stocked RA’s cart for set-up. Attendant’s cart before bringing to the assigned area.

Task 24: Turn down process
OPERATING PROCEDURES STANDARD(s)

TURNDOWN SERVICE PROCEDURES All occupied rooms are turned down 4pm onwards.
1. Enter guestroom door. See Guestroom Task: Entering
the guestroom appropriately. All rooms of VIP and VVIP are given turndown items other than
the bed turndown.
2. Inform MC of your location, i.e. room number.
Occupied rooms other than VIP and VVIP are turned down during
3. If the room is dirty or used, conduct room make up first. the make-up cleaning.
See step 3 of Guestroom Task: Doing make up room However, items to be set up per step 6 of Guestroom Task:
cleaning. Doing turndown service are placed before 6pm to keep them
- If the room has been made up already, fresh and more presentable.
remove the bed cover, fold and place neatly
in the closet or shelf below TV rack. Bed cover is removed during turndown service.

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