Page 59 - STARTER KIT ROOM ATTENDANT 2017v
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STARTER KIT | HK-Room Attendant
7. Recap quantity and items and kind of service to the
guest.
8. Ask guest if there is anything he/ she still needs.
- If there is, advise guest that you will process
the request (if applicable) or relay it to
concerned personnel.
- Advise express assist of the guest request.
- If none, do step 7 and 8.
9. Exit the room, gently close the door and make sure it
is locked.
10. Turnover the guest laundry to MC.
11. Inform Express Assist on the completion of the task.
Deliver
1. Receive clean guest clothes (from laundry or pressing)
from LMC. Ensure completed Laundry Charge Slip
(LCS) is attached.
2. Note room number and guest name.
3. Proceed to the guestroom.
4. Enter guestroom door. See Guestroom Task: Entering
the guestroom appropriately.
5. Give the item to the guest and ask him/ her to
acknowledge the receipt.
6. Ask guest if there is anything he/ she still needs.
- If there is, advise guest that you will process
the request (if applicable) or relay it to
concerned personnel.
- Advise express assist of the guest request.
- If none, do step 7 and 8.
7. Exit the room, gently close the door and make sure it
is locked.
8. Turnover original copy and duplicate signed laundry
receipt to Material Custodian for proper charging to
guest account. After posting, the original copy is given
to the Helpdesk for guest folio copy.
9. Inform Helpdesk on the completion of the task.
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