Page 60 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

Task 31: Report lost & found items in guest room/public area
OPERATING PROCEDURES STANDARD(s)

1. Secure items left by the guest. All found items are declared to the MC within five (5) minutes after
recovering them.
2. Identify if item is perishable, non-perishable or
valuable. L&F form is pre-numbered and accomplished in duplicate.
Original – attached to the item/s
3. Call Helpdesk to check if the guest/ owner is still in the Duplicate – MC copy
lobby.

4. Proceed to FO and endorse item to Helpdesk. Lost and found form must be readable/ visible from outside of the
plastic.

5. Ensure Helpdesk has acknowledged the receipt of the All found items are endorsed to MC for safekeeping.
item.
Lost and found valuables like jewelries, gadgets, money or credit
6. If the guest has already left the hotel, wrap all items in cards are given to the Duty Manager for safekeeping.
a designated clear plastic bag.

7. Fill out Lost and Found form and insert original copy
inside the wrapped articles.

8. Turnover all items including accomplished L&F form
left by the guest to the MC.

Task 32: Accomplish Room Attendant’s Productivity Report
OPERATING PROCEDURES STANDARD(s)

1. Secure a Room Attendant’s Productivity Report Form All duty RA shall accomplish and submit a Room Attendant’s
from the HK Supervisor with data of the assigned Productivity Report Form.
rooms for cleaning upon the start of duty/ briefing.
Entries in the form are written legibly and accurately.
2. All entries in the form are filled up as rooms are
cleaned on real time. No incidence of out of stock Room Attendant’s Productivity Report

3. Submit the accomplished form to the HK Supervisor by Form
the end of duty for checking and assessment of
production. Month end summary report is submitted to the EH by the HK
nd
Supervisor every 2 of the month
4. File the form daily.

5. On month end, based on the daily productivity report
form, the productivity for the month is summarized for
monthly performance assessment.

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