Page 61 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

Task 33: Provide information to guests on Hotel Product Knowledge and Service
OPERATING PROCEDURES STANDARD(s)

1. Compile and maintain a complete, detailed and always All information about the hotel products and services and local
current “Fact Sheet” including all information that might be needed by guests shall be compiled
available information on in-house services, promotional and updated from time to time.
festivals, various entertainment, Personnel operating
hours and respective menus of Food and Beverage outlets,
all safety and security features, an internal telephone
directory, and historical facts about the hotel.

2. Review all room types, rates and amenities. Always
keep an ample supply of the hotel’s brochures and rate
sheets.

3. Be familiar with the hotel’s layout: guest rooms, All guests shall be provided with updated and accurate
restaurants, public rest rooms, etc. and give clear and information about the hotel products and services
accurate directions upon request

4. Walk around the hotel to ensure complete first-hand
familiarity with its lay-out and the location of the various
facilities.

5. Tour guest room floors and be familiar with the location
and view of guest rooms and suites, their interior
design, furniture, fixture, and equipment.

Task 34: Cleaning the housekeeping cart, equipment and materials
OPERATING PROCEDURES STANDARD(s)

1. Remove all items in the cart. Absence of foul odor, dust, stain and unnecessary reading
materials in the cart. Cart is dry at all times.
2. Wipe cart with clean rag.
All RA’s carts, cleaning equipment & materials are clean by the
3. Return the cart in the Material Custodian area. end of the shift and ready to use for the next day’s duty.

4. Open the vacuum cleaner and clean the filter by dry rag.

5. Mop head is washed and squeezed.

6. Dustpan is washed and wiped to dry.

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