Page 58 - STARTER KIT ROOM ATTENDANT 2017v

STARTER KIT | HK-Room Attendant

Task 29: Report missing items in guest rooms
OPERATING PROCEDURES STANDARD(s)

1. Check the assigned guestrooms within duty. All missing items are accounted and reported by the time it was
found out to be missing.
2. Make an inventory of your room furniture, fixture,
appliance and other amenities. All missing items should be supported by an Incident Report.

3. Upon identifying a missing item in the room, report it to
the immediate head- HK Supervisor for Rooms.

4. Make an Incident Report to document the missing
item. Copy furnish HK Supervisor for Support Services
and the Duty Manager.

Task 30: Pick – up / deliver guest clothes for laundry and pressing services
OPERATING PROCEDURES STANDARD(s)

Pick-up Guest laundry is picked up/ delivered within five (5) minutes from
1. Receive request for pick-up of laundry/ item for the time guest called.
pressing from Express Assist or LMC.
- Upon room cleaning, pick up identified guest Quantity, type of laundry items and kind of service are recapped
clothes for laundry/ pressing as left by guest. to the guest after inspecting and counting the items.

2. Proceed to the guestroom. Telephone operator is informed within one (1) minute after task
completion.

3. Enter guestroom door. See Guestroom Task: Entering Clean guest laundry or items for pressing are delivered to the
the guestroom appropriately. guestroom once done or delivered by supplier.

4. Check the laundry list if filled out by guest. If the guest is out of the room, acknowledgement of receipt is done
- Guest name through the Front Desk when he/she arrives.
- Room number Telephone operator is informed within one (1) minute after task
- Items and quantity completion.
- Guest signature
- Kind of service (express or ordinary)

5. In front of the guest, inspect and count the items and
consider the following:
- Completeness of buttons
- Zipper
- Seam
- Pockets
- Stain-free
- Special instruction for laundry

6. Indicate the quantity on the hotel column of the laundry
list.

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