Page 53 - STARTER KIT BELLMAN 2017v

STARTER KIT | Bellman

Task 18: Assist guests during departure (send-off, wake-up calls & luggage down)
OPERATING PROCEDURES STANDARD(s)

1. Check on a daily basis guest departures and special
request and arrangements if there are any. List down
request for wake-up calls in the logbook. Further,
coordinate with help desk and front desk for any
additional wake-up call requests.

2. Confirm request for wake-up call through text or call to
the guest.
This is ________ of the bell service. This is your wake-up call
3. Do wake-up call on specified time and date as requested ma’am/sir. Would you be needing luggage assistance ma’am?
by the guest.

4. Check if the guest would want to request for a luggage
assistance.

5. IF the guest says “yes”. Get the luggage cart, ensure that
it is in good condition.

6. Upon arriving in front of the guest room, ring the doorbell
in a gentle manner and say “bell service” luggage
assistance.

7. When the guest opens the door, great the guest and ask
permission to enter the room. Count the luggage and put
in the luggage cart. You have a total of ________ luggage. Is there anything else I can
help you with ma’am/sir? I will bring your luggage down and meet
8. Confirm with the guest the number of luggage to bring you at the lobby.
down. Put information in the luggage tag. Ask the guest if
they still need any assistance then bid goodbye.

9. When the guest arrived at the lobby, should needed
assist them in the check-out desk.

10. Upon completion of the check-out procedures, assist the
guest outside the hotel going to their vehicle. Bid
goodbye to the guest and wish the guest a safe travel.

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