Page 48 - STARTER KIT BELLMAN 2017v

STARTER KIT | Bellman

6. Hand the mail/letters to the guest and/or relay
verbal messages accurately.

7. Ask guest for any assistance they need, if guest
say “No”, Bid goodbye and leave guest room. And
if guest say “Yes” take a note of other guest
requests.
8. Repeat and validate understanding of the guest
request and leave the guest room.

Task 12: Organize transport for guests during their stay
OPERATING PROCEDURES STANDARD(s)

1. Get all details of transport requirements of the Complete and accurate transport requirements shall be
guest including but not limited to: required from the guest.
a. Guest Name
b. No. of Passengers Always repeat and validate details from the guest.
c. Time and Date
d. Destinations
e. Other travel requirements

2. Check manpower schedule and arrange Ensure that details are well coordinate and/if the transport falls
transportation of guests, make necessary schedule beyond the bellman shift, he should endorse properly to the
arrangements and coordinate with front office and incoming bellman.
other respective departments information about
transport service availed by guests.
All security information is recorded before guest board vehicle.

Task 13: Explain and promote establishment facilities, services and products
OPERATING PROCEDURES STANDARD(s)

1. Compile and maintain a complete, detailed, and All bellman should be knowledgeable and can be able to
updated “facts sheet” including all available explain to guests accurately all hotel information not limited to
information on in-house services, promotional its products, services and amenities.
festivals, various entertainment, operating hours
and respective menus of food and beverages
outlets, all safety and security features an internal All bellman should have readily available and updated
telephone directory and historical facts about hotel. information about local events, activities and destinations
should there be guest inquiries pertaining to this.
2. Review all room types, rates and amenities. Always
keep an ample supply of hotel’s brochures and rate
sheets.

3. Ensure that at all times, bellman are familiar with
the room locations, usage equipment and facilities
inside the room and the hotel.

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