Page 46 - STARTER KIT BELLMAN 2017v

STARTER KIT | Bellman

Ask guest if he/she would allow you to show him how to use
3. Before entering the room, show the guests first how the keycard
to open the room using the room key card.

“Mr./Ms. Guest Last Name, should I show you how to use
your room keycard?”

If the guest says “Yes”

“Properly tap/place the keycard on this part of the door until
you see the blue light on, then you proceed in opening the

door”

If guest says “No”

“Okay then sir/mam, let me just open the door for you”

Ensure that you show the guest how to properly insert the
keycard.

4. Ask the guest to enter the room first and followed “Ma’am/Sir can I take some time to introduce the features of
by the bellman. your room?”

5. After his/her entrance to the room, insert the If guest says “yes”
keycard to the Energy Saving Device to and switch
on the lights.
Proceed with the room-in script ensure that standard
6. Politely ask guest permission if you can familiarize phraseologies and terms have been used including but not
him with the room facilities and amenities. limited of the following room features

1. Safety and Security Features of the Room.
2. Dining Facilities
3. Air-condition units
4. Living Room Facilities
5. Bathrooms
6. Telephone Numbers
7. Hotel Compendium
8. In-room dining menu
9. Wi-Fi

If the guest says “no”

Alright ma’am/sir, offer assistance should they still need
anything, should there be none you may say “should you
need any assistance you may dial “0”, that is our help desk
number” Bid goodbye and wish the guest a pleasant stay.

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