Page 47 - STARTER KIT BELLMAN 2017v

STARTER KIT | Bellman

7. After explaining the room features to the guest ask if “Ma’am/Sir is there anything else that I can help you with?
there are any assistance they still need from you. Again, ma’am my name is state your name, should you
Leave your contact details and wish your guest a need to contact me or you need any assistance you may
pleasant stay upon leaving the room. dial “0” for help desk assistance.

Task 10: Provide room service requests and room delivery requests support (If needed) :
OPERATING PROCEDURES STANDARD(s)

1. When arriving at the guest room press the door bell

2. Identify yourself by saying “Bell Service”.

3. When guest open door, Smile and Greet guest and
confirm the order to be delivered before entering
the room.

4. Leave the door open when you enter the guest
room.

5. If the items delivered are food, placed the items on
the dining table. For other type of items to be
delivered politely asked the guest where he or she
preferred that you place the item.

6. Ask guest for any assistance they need, if guest
say “No”, Bid goodbye and leave guest room. And if
guest say “Yes” take a note of other guest requests.

7. Repeat and validate understanding of the guest
request and leave the guest room.

Task 11: Distribute mail and messages to guests
OPERATING PROCEDURES STANDARD(s)

1. Before distributing and delivering mails and Ensure that correct mails and messages will be distributed to
messages to guests ensure who will be the the proper individuals and correct guest rooms.
recipient of the message.

2. Upon arrival in the room press the doorbell.

3. Identify yourself by saying “Bell Service”. If verbal messages, deliver the message accurately to the
guests.
4. When guest open door, Smile and Greet guest and
ask permission to enter the room.

5. Leave the door open when you enter room guest.

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