Page 43 - STARTER KIT BELLMAN 2017v

STARTER KIT | Bellman

2.2. Time of arrival.
2.3. Type of room reserved and requested.
2.4. Room amenities accorded to each guest.
2.5. Confirmed room rate
2.6. Company affiliation, if any

Task 5: Greet and welcome guests
OPERATING PROCEDURES STANDARD(s)

1. Smile
Greetings are acknowledged by guest.
2. Greet. Welcome to (Hotel Name). How may I
help you?

3. Assist guest open door of the hotel and or
vehicle.
Depending on the type of guest concierge or bellman serve
4. Help the guest to get out in vehicle upon arrival in welcome drinks, cold towels and/or welcome lay (If VIP)
the hotel.

5. Assist the guest going to the hotel door and open
the door for the guest.

6. Serve welcome amenities to the guest and assist
in the front desk for registration procedures.

Task 6: Opening and closing of guest vehicles upon arrival at the hotel.
OPERATING PROCEDURES STANDARD(s)

A. Guest getting down from the vehicle:
1. Wait for the vehicle until full stop in the hotel
entrance.

2. Go to the side of the car where the guest is seated.

3. Cover the dome of the vehicle by using your hand
to protect the guest’s head.

4. Open/hold the door firmly until all guests went out
of the car.
Gently close the door of the car.

B. Guest entering a vehicle:
1. Wait for the vehicle to arrive and fully stop in the
hotel entrance.

2. When the vehicle is in full stop, stand at the side
giving path and space for the guest and gently open
the door for him or her.

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