Page 39 - STARTER KIT BELLMAN 2017v

STARTER KIT | Bellman

TASK LIST

Training Status
Competency No Task List Trainer's Date
YES NO Signature
1 Prepare the hotel for the next three days’ arrival
2 Prepare for daily expected guests arrival
Pre-Arrival Prepare the hotel van and maintaining cleanliness and set-
3 up according to MQS

4 Review guest arrival lists provided by reception
5 Greet and welcome the guests

6 Open and close of guest vehicle upon arrival at the hotel.
7 Load and unload of luggage from guest vehicle
Guest Arrival
8 Room-In guests
9 Adhering to enterprise policies and procedures for luggage
handling
Support room service requests and delivery services for the
10
guests
11 Distribute mail and relay messages to guests

12 Organize transport for guest during their stay
In-House Guest Explain establishment facilities, services, products and
13 amenities.
14 Follow tagging and storing system in the luggage room
Sell and Upsell hotel services and activities and concierge
15
menu items
16 Manage difficult guests
17 Handle telephone calls
18 Send off guests
Guest Departure 19 Conduct wake-up calls (If needed)
20 Provide luggage down assistance
21 Handle lost and found items
22 Handle emergency and crisis situations
23 Receive and handle reports on guests’ property loss
Screen of guests and hotel visitors especially during peak
24 hours, night time and peak dates
Safety and Security
25 Screen and check guests’ packages and parcels according to
security standards
26 Identify and report suspicious hotel character to the security
Observe and monitor activities at the lobby area and report
27 uncommon and suspicious observations

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