Page 42 - STARTER KIT BELLMAN 2017v
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STARTER KIT | Bellman



                 4.  Ensure that all bell service equipment and materials are
                    available and within Minimum Quality Standards (MQS).
                       4.1  Hotel Vehicles
                       4.2  Luggage Carts
                       4.3  Bellman Podium
                       4.4  Concierge Menu
                       4.5  Newspaper stand

                 5.  Ensure familiarity of arriving guest details to provide more
                    personalize service to guest.

                 6.  Get update on daily local events and information about
                    what is new in the city.


               Task 3: Prepare the hotel van and maintaining the cleanliness according to the Minimum Standard
               Procedures
                          OPERATING PROCEDURES                                 STANDARD(s)

                 1.  Check availability of hotel vehicle.      Check transportation request schedules, check if the hotel
                                                               vehicle is available:
                                                                  1.  Proper Functionality
                                                                  2.  Coding Schedule
                                                                  3.  Pre-arranged Transportation Schedules

                                                               Double check if the hotel vehicle inspection checklist was
                 2.  Get hotel vehicle inspection checklist filled up by   duly filled up and check functionality and physical condition
                    outgoing bellman.                          of the vehicle prior to accepting accountability during your
                                                               shift.

                                                               Vehicle minimum quality standards is being implemented
                 3.  Ensure that hotel vehicle is clean and condition is within   particularly on cleanliness, arrangement of materials, scent
                    the minimum quality standards prior to usage of guests.   and music inside the vehicle.
                                                               Vehicle inspection checklist should be properly filled up and
                 4.  Accomplish Vehicle inspection checklist for endorsement
                    to the incoming bellman.                   endorsed to the incoming bellman for endorsement of
                                                               accountability.



              Task 4:  Review guest arrival lists provided by reception
                          OPERATING PROCEDURES                                 STANDARD(s)


                    1.  Check for any arriving guest, or those arriving earlier   Vehicles are properly accommodated in designated areas.
                       than usual check-in time which is 2:00 PM.  This can
                       be found in computer printout, which midnight Guest
                       Service Associate-prepared.

                    2.  The report of expected arrival for the day includes
                       the following information:
                        2.1. Name of arriving guest in alphabetical
                            order.


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