Page 49 - STARTER KIT BELLMAN 2017v

STARTER KIT | Bellman

Task 14: Follow tagging and storing system in the luggage room
OPERATING PROCEDURES STANDARD(s)

1. Ensure that the luggage room is organized and neat. Luggage room should be neat and organized at all times.
Luggage room and luggage are store in 3 sections arrival,
departure, stored.

2. Each luggage has to be tagged accordingly using the Luggage tag should always have complete details:
luggage tag. ▪ Guest Name
▪ Date
▪ Room Number
▪ Guest Signature
▪ Time of collection

For stored items of guest that are not billeted in the hotel:
▪ Guest Name
▪ Phone Number
▪
Email Address
▪ Home Address

3. Always keep the luggage room close and dry. Always remind guests not to leave valuable items in their
luggage particularly (gadgets, jewelries and cash).
4. Ensure that luggage room logbook is updated all
luggage stored to luggage retrievals shall be well taken
note of.

Task 15. Upsell hotel services and activities
OPERATING PROCEDURES STANDARD(s)

1. Initiate conversation with guest when they are in the Bellman should at all times, knowledgeable of all hotel
lobby and/or public areas of the hotel and during pick- services, facilities, amenities, activities that guest can avail
up arrangements. of.

2. Probe to find out the services and activities that might
be suitable and needed by the guests.

3. Present available options of hotel services and in-
house events & activities and/or items in the concierge
menu. Explain in details options for guests.

4. Inform the guest to approach front desk should they
decide to avail of any of the hotel services, upgrades,
activities to further assist them.

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