Page 38 - STARTER KIT CREDIT & COLLECTION CLERK 2017v

STARTER KIT | Credit & Collection Clerk

OPERATING PROCEDURES & STANDARDS

Department : Finance and Accounting
Section : Accounting
Responsible Staff: Credit and Collection Staff
Accountable Head: Accounting Manager

Task 1 : Ensuring timely delivery of Statement of Account (SOA).
STEP(s) STANDARD(s)

1. Secure from Administrative Assistant all prepared Recipient receives/ acknowledges SOA.
SOAs.

2. Sort SOAs according to location.

3. Promptly deliver SOA to recipient.

Task 2: Assisting in the preparation of SOA if necessary.
STEP(s) STANDARD(s)

1. Process SOA in the absence of AR officer. SOA is promptly noted by head.

2. Have the SOAs verified and approved by
signatories.

Task 3: Conducting religious follow-up of accounts and its corresponding collection.
STEP(s) STANDARD(s)

1. Check A/R Aging Schedule and SOAs to identify Status of follow – up is reported to Head.
which accounts are due for follow-up.

2. Call clients to remind them of their outstanding
accounts.

3. Personally visit clients to inquire possible problems
encountered while processing the account.

Task 4: Informing the superior regarding accounts with settlement problem.
STEP(s) STANDARD(s)

1. Report to supervisor accounts that failed to comply Settlement problem is reported to head in an hour.
with the terms.

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