Page 52 - How to Sell Cloud Services for Resellers - HSCR
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Engaging with Business Decision Makers
Head of Pain Points Questions Implications
Customer
Services Contact center 1. How do you measure the Contact centers often
efficiency and efficiency of your contact center use expensive IT
Customer Loyalty team. solutions that are difficult
to justify, yet the benefits
2. What collaboration tools do you are recognized.
use for communicating with Aim to focus on one or
customers? two key processes and
find out where
3. How do you measure and track improvements can be
customer loyalty? easily monitored and
measured.
4. How are your customer care Explain how Cloud
processes supported by IT Services and Hosted
applications? Collaboration is ideally
suited to customer care
5. What challenges do you face by and how it can be
delays in bringing new IT delivered on a pay as
applications into service? you go/grow model.
