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     Digital Solutions Portfolio
           Virtual Expertise     Mobile Experience           Intelligent Branch       Workspace         Technology-Enabled     Mobile Workspace
                                                                                 Management Tools             Workspace
Delivered  • Improve customer    • Enhance the          • Reduce operating       • Boost collaborative  • Reinforce the        • Secure access to
outcomes
             acquisition rate      mobile experience      costs                    working practices,     corporate brand        the right resources
                                   for shoppers,                                   innovation and         and culture through    from any device,
           • Strengthen            attendees, fans,     • Increase staff           employee               the physical           anywhere
                                   patients                                        engagement             workplace
             customer                                     efficiency and                                                       • Enable Flexible
             relationships with  • Increase ability to    staffing levels        • Lower real estate    • Improve Employee
             face-to-face                                                                                                        Working to
             communications        offer right-timed    • Satisfy regulatory       and energy costs       Satisfaction and       enhance work / life
                                   promotions and                                                         Productivity           balance
           • Increase customer     offers                 compliance
             loyalty and
             retention
                              Customer Experience                                              Workforce Experience
                                       General Availability                      Controlled             Early Field Trial      Early Field Trial
                                                                                 Availability              December                February





