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Customer Centric Branch

Scalable Branch Model to Meet Demographics

BUSINESS PROBLEM Next Generation Digital Branch

• Attracting new customers,
especially in growing population of
20 to 40 year olds

• Current branding and experience
projects stodgy bank for the elderly

• Staff efficiency and staffing levels
• Satisfy regulatory compliance with

minimal IT investment

SOLUTION PRE-REQUISITE PM

• Cisco iWAN Infrastructure BUSINESS OUTCOMES
• Digital Media/signage, interactive
• Connected Mobile Experience Increase customer satisfaction Expansion into new areas of business, e.g.
• Remote Expert Branch adding financial planning, retirement planning,
• Managed Threat Defense Increased sales per bank employee and per commercial lending
branch

Extended hours banking