Page 226 - BV-BC 4 days

Change Management

• Purposes of change management:

• Efficient and prompt handling of change through standardized methods and
procedures

• Minimization and management of risk

• The ability to ensure all changes support the business needs and goals

• Factors assisting with effective change management include strong leadership from a
senior manager with authority, education of users as to the need for change and high
quality end user support during the adoption phase

• Effective change management requires engagement with influencers to communicate
benefits to users. The role of change leadership is to create a shared vision, to
encourage and empower users, to address their concerns and assign key people to
be role models