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Change Management

• A recommended approach to addressing business constraints in a large user
bases is to train a core set of users, then develop plan for them to train the others

• An adoption and communications plan should include key messages, target
audience, communications channels, roles and responsibilities, frequency and
method to distribute status information and success metrics

• User adoption is often overlooked within a technology project, but change has
only been accepted when it becomes part of the customer’s day to day
operations

• Adoption can only be said to have occurred once the solution is deployed,
features and options are activated, and your customer is realizing the benefits

• When assessing user readiness for a rollout, pay attention to users’ existing
awareness and their available time for training