Page 229 - BV-BC 4 days

Governance & Post Adoption

• Customer benefits of agreeing regular, formal, follow up meetings post
implementation are:
• Improved alignment of project to KPIs
• Increased ability to mitigate risk
• Improved responsiveness to changes in required business outcomes

• Cisco and Partner benefits of agreeing to regular, formal, follow-up meetings post
implementation are:
• Increased levels of customer satisfaction
• Opportunity to identify further opportunities
• Closer relationship with the customer