Page 56 - HCS for Account Managers

Part 1: Operational Challenges

• Network hardware and software (switching, routing, wireless...)
• Server hardware and software
• Desktop hardware and software
• Installation and integration of hardware and software
• Software version management
• BYOD
• Purchasing research
• Warranties and licenses
• License tracking – compliance
• Moves, Adds and Changes
• Technology Migration
• Risks: susceptibility to vulnerabilities, availability of upgrades, patches and future licensing policies, etc.
• Replacements
• Future upgrade or scalability expenses