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On-Premise vs. HCS/Cloud Total Cost of
Ownership Comparison over 5 years
Cisco On-Premise Solution - 300 Users with Call
Control, Voicemail, IM/Presence, some Video Phones
Category US $
Core System $180,000 Cisco HCS Cloud Based Solution
for 300 users
Core System Implementation $22,500
$33.00 Per User Per Month
Contact Center Express $30,000
Including phones, voice gateways,
Contact Center Express Implementation $20,000 PSTN trunking, and MPLS
connectivity to HCS Partners Data
PSTN Trunking $194,400 centers and Contact Center
Express
Software upgrades $63,000
Hardware upgrades $30,000
Maintenance $189,000
Administration $151,500
Cost of Capital at 9% $61,989
Electrical $28,260
Data Center Floor Space $18,567
Total 5 Years Cost $989,216
or Per User / Per Month $54.96
