Page 63 - HCS for Account Managers

Risk Factors Cost FactorsCost and Risk Factors Cloud Service

CPE • Less initial investment vs Greater long term costs
• Higher regular outgoing Costs
• Investment / Budget • Managing SLAs (incl. reporting, change control)
• Achieving financial returns – ROI, PB • Hidden costs - Price increases
• Support contracts (+ increases)
• Technology/Hardware refresh – EOL • Non-Sanctioned IT
• Software updates and management • Single supplier
• Staffing (including Contractors) • Reduced control
• Training • Less flexibility
• Coverage – remote sites • Supplier stability
• Supplier management (multi-vendor) • Data Security
• Business Resilience (DR) • Provider expertise/capability
• Interoperability • SP lock in
• Helpdesk • Internal Redundancies
• Developing new services • Restricted functionality

• Retaining Staff with necessary skills
• People security – trust (contractors)
• Technology Obsolesce