Page 72 - CHCS
P. 72

HCS Commercial Success Story

For Reference Only

• US school with multiple schools spread over multiple locations
• Five public schools serving 2300 students with 300 employees

          Technology:                   Financial:                            Strategic:

• Existing Cisco UCM        • Voice maintenance funded            • Refocus IT to be more
  customer but with no in-    by government subsidies               strategic
  house UCM expertise
                            • Use of external staff was           • Improve communication
• IT Staff had to             subject to a diminishing              across sites
  ‘accompany’ external        funding pool that was slow
  contractors every time a    to be granted                       • Transition to cloud and
  problem arose                                                     move Capex to Opex

Cisco and Partner Solution                                  • Lowered monthly costs by 25%
                                                            • Improved agility leading to
• Replaced on-premises voice system with Cisco Hosted
  Collaboration Solution (HCS) for all voice communication   accelerated decision making
  with some advanced collaboration (SNR, Unified            • Increased administrative
  messaging)
                                                             efficiency & staff productivity
• Maintenance now part of the ‘HCS solution’ and no longer  • Simplified funding
  needs separate funding

• Partner maintains entire solution for customer
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