Page 72 - CHCS

HCS Commercial Success Story

For Reference Only

• US school with multiple schools spread over multiple locations
• Five public schools serving 2300 students with 300 employees

Technology: Financial: Strategic:

• Existing Cisco UCM • Voice maintenance funded • Refocus IT to be more
customer but with no in- by government subsidies strategic
house UCM expertise
• Use of external staff was • Improve communication
• IT Staff had to subject to a diminishing across sites
‘accompany’ external funding pool that was slow
contractors every time a to be granted • Transition to cloud and
problem arose move Capex to Opex

Cisco and Partner Solution • Lowered monthly costs by 25%
• Improved agility leading to
• Replaced on-premises voice system with Cisco Hosted
Collaboration Solution (HCS) for all voice communication accelerated decision making
with some advanced collaboration (SNR, Unified • Increased administrative
messaging)
efficiency & staff productivity
• Maintenance now part of the ‘HCS solution’ and no longer • Simplified funding
needs separate funding

• Partner maintains entire solution for customer