Page 36 - SCSL - Nov 2017
P. 36

Check Lists CUSM






                   VALIDATE                           UTILIZATION & ADOPTION                                     QBR


                   Identify Key Customer                          Customer Health                      Review Business Outcomes
                   Stakeholders                                   scores                               Review each KPI and tie

                   Understand Business                            Cisco                                back to Business Outcomes
                   Outcomes                                       consumption                          Identify barriers and gaps in
                                                                  report
                   Agree on KPI                                                                        adoption
                   Measurements                                   Smart License                        Develop get well plan &
                                                                  reports
                   Kickoff meeting                                                                     training for gaps identified


                   Access software                                                                     Identify Expand
                   capacities knowledge                                                                Opportunities


                   Onboarding Activities                                                               Document Success
   31   32   33   34   35   36   37   38   39   40   41